Description

Experienced Receptionist/ Client Service Representative (CSR) 

Job Description:

Are you a people-oriented professional with a passion for helping pets and their owners? We are a brand-new state-of- the-art daytime veterinary urgent care hospital in Pasadena, CA.  We are seeking a skilled and compassionate Receptionist/ Client Service Representative to join our front desk team. This isn’t just a job; it’s an opportunity to build something extraordinary where our mission is to bring the best quality veterinary care to Pasadena, CA.

We are looking for a dynamic veterinary professional who can be part of a warm, positive culture, where teamwork and open communication is always welcome and encouraged.  As a client service representative, your role is truly at the heart of our practice’s success!  In this role, you’ll be the face of our practice, ensuring every client and pet receives exceptional service during their visit.  

Key Responsibilities:

•       Welcome clients and pets warmly, creating a positive first impression.
•       Manage phone calls, appointment scheduling, and inquiries efficiently.
•       Accurately input and maintain patient and client information in our practice management system.
•       Process payments and provide clear explanations of billing.
•       Communicate effectively with the veterinary team to coordinate patient care.
•       Provide compassionate support to clients during urgent or emotional situations.
•       Maintain cleanliness and organization of the reception area.
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Qualifications:

• Previous experience as a receptionist or client service representative in a veterinary clinic, animal hospital, or similar medical setting (urgent care or        emergency experience is a plus).
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in using veterinary practice management software, electronic medical records, and payment processing.
• Genuine love for animals and commitment to providing outstanding client service.

Why Join Us?

•       Be part of a groundbreaking startup in veterinary urgent care.
•       Work in a collaborative, supportive, and forward-thinking environment.
•       Competitive pay, benefits, and opportunities for professional growth.
•       $20-$24/hr depending on job experience
•       Comprehensive benefits package, including health, dental, vision-50% paid by employer
•       401(K) and 401(k) matching
•       Paid time off and opportunities for professional growth.
•       Generous discounts for employee-owned pets
•       Make a difference in the lives of pets and their owners when they need it most.

Schedule:

• 40 hours/week  (4 day work schedule/10 hr shifts)

This is an opportunity to make a meaningful impact on a brand-new hospital with a welcoming and supportive environment for growth, learning and creativity.  If you’re passionate about delivering outstanding service to pets and their owners, we’d love to hear from you! Please send your resume to [email protected]

Requirements

see above