Description

Veterinary Client Service Representative Role

Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team!

The Client Service Representative performs a vital role in our practice recognizing and meeting all client needs. The CSR is a powerful factor in determining if a client has a positive experience. Candidate must have a compassionate, caring and understanding attitude toward worried clients. Job responsibilities include, but are not limited to, the following.

Role Responsibilities:

• Will help the client with every step of the process during their visit to the hospital (check in, triage, updates, presenting treatment plans, financial transactions, discharge process).

• Immediately acknowledge and greet any patients, clients or staff members upon arrival.

• Recognize a critical patient that needs to be brought to the treatment area for immediate medical attention.

• Obtain the presenting complaint, duration of problem, TPR and weight of emergency patient arriving to the hospital.

• Immediately notify a doctor if a patient appears to need immediate medical attention.

• Bring emergency patients to the treatment area.

• Input information into the computer.

• Ensure the proper and timely flow of patients presenting to the treatment area.

• Collect appropriate fees and process paperwork accurately.

• Answer the phones.

• Keep the lobby, reception areas, exam rooms clean at all times.

• Complete training and continuing education assignments on schedule.

• Required shifts may be scheduled on nights, weekends, and holidays. You may be required to work beyond regularly scheduled shifts at times due to an unexpectedly heavy emergency caseload.

Experience & Technical skills:

* Client Service experience of 1-2 years.

* Computer skills. Able to enter information in the computer.

* Excellent interpersonal skills.

* Outgoing and friendly.

* Effective verbal and communication skills.

* Strong to multi-task and work well with others.

* Accountable.

* Self-motivated.

* Detail-oriented.

* Able to remain calm in stressful situations.

Our team enjoys working together and we have a positive, professional and upbeat working environment.

We have a progressive benefits package for full-time team members including:

-Health Insurance

-Vision and Dental Insurance

-401k with employer contribution

-PTO

-Shift Differentials

-Personal pet discounts, plus more!

Hourly Wage: $19-$24/hour depending on experience and skillset.

Schedule: Full time - Must have a weekend day availability. The ability to work swing shifts is a plus.