Description

At Thrive Terrell Plaza, we are committed to providing compassionate, high-quality veterinary care to pets and exceptional service to their families. We’re looking for a dedicated full-time Client Service Representative (CSR) to be the welcoming face of our practice and ensure a smooth, supportive experience for our clients and their pets.

Hospital Hours: Monday-Friday 8am-6pm and Saturday 8am-12pm

Full-time: 4 day, 10 hour shift with rotating Saturdays

Address: 1211 Austin Hwy Suite 108 Ste 108, San Antonio, TX 78209

Position Summary:

The Veterinary Client Service Representative serves as the first point of contact for clients and plays a key role in maintaining a positive, professional, and compassionate environment. This role involves client communication, scheduling, recordkeeping, and coordination between clients and the medical team.

Key Responsibilities:

• Greet clients and patients in a warm, professional manner (in person and by phone)
• Schedule appointments, confirm visits, and manage reminder systems
• Accurately maintain client and patient records in the practice management system
• Handle check-ins, check-outs, payments, and invoice processing
• Communicate estimates, services, and follow-up care clearly to clients
• Coordinate effectively with veterinary staff to support patient flow
• Assist with administrative duties such as filing, scanning, and supply orders
• Maintain a clean and welcoming front-desk/reception area
• Manage sensitive or emotional client situations with empathy and discretion

Requirements:

• High school diploma or equivalent required
• 1+ year of customer service experience (veterinary or medical office preferred)
• Excellent communication and interpersonal skills
• Proficiency with computers and basic office software
• Ability to multitask in a fast-paced environment
• Compassion for animals and their people

Preferred Qualifications:

• Previous experience as a Veterinary Receptionist or CSR
• Knowledge of veterinary terminology and procedures
• Familiarity with practice management software

What We Offer:

• Health, dental, and vision insurance
• Paid time off
• Veterinary care discounts
• Supportive and team-oriented work environment
• Opportunities for growth and development

Join us in making a difference in the lives of pets and the people who love them.