Quail Corners Animal Hospital is seeking an experienced Hospital Administrator to join our team!
Quail Corners Animal Hospital & 24 Hour Emergency Care has served Raleigh and the surrounding communities since 1969 with full-service veterinary medicine and a caring staff of Veterinarians, Registered Veterinary Technicians, Animal Care Assistants and Front Office team members. Our goal is to treat our patients as our own by being available 24 hours a day, 365 days a year, ready to see anything and everything from routine wellness exams to emergencies.
At Quail Corners Animal Hospital, we provide routine small animal veterinary care Monday through Saturday, surgery services Monday through Friday, and emergency care 24 hours a day. Our services range from routine physicals, spays & neuters, elective surgeries, medical concern visits, grooming, acupuncture, orthopedic surgery, pet boarding, critical care and much, much more. We are committed to treating each patient as an individual by providing specialized care for any life stage from youth to senior.
The Hospital Administrator is a leader and an integral member of the hospital management team. The Hospital Administrator (HA) partners with the Managing Veterinarian (MDVM) to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Duties & Responsibilities:
Leadership and Planning
? Collaborates in a leadership role with the Managing Veterinarian as the ?owners? of the hospital?s success. ? Oversees the hospital schedule and manages labor costs to budget. ? Participates in the weekly, monthly and annual planning and budget maintenance process. ? Establishes goals for the practice and staff. ? Acts as a champion for change and identifies, documents, shares, and promotes best practices. ? Plans and leads employee meetings.
? Participates in the oversight of the employee benefits program and hospital insurance plans. ? Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities. ? Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance. ? Performs quality checks and reviews of client files. ? Manages vendor relationships. ? Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
? Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required. ? Recruits new employees and participates in the selection process. ? Oversees the completion of employee orientation, training and performance appraisals. ? Coaches and mentors employees and identifies continuous learning and skill building needs. ? Implements performance-based incentive and rewards and recognition programs. ? Mediates conflict and maintains employee morale. ? Manages client service staff including grooming and boarding staff. ? Tracks and maintains current licensure for all DVMs.
? Drives client visits through strategic client communication and local marketing efforts (i.e. Community). ? Trains staff on client service initiatives and uses client visit growth best practices. ? Demonstrates and reinforces the highest level of client service. ? Manages client relationships; effectively resolves client issues and escalations. ? Oversees client follow-up procedures, including reminders and call backs. ? Utilizes client service initiative measurements to evaluate hospital and staff performance.
? Ensures payroll is accurately completed and submitted for all hospital staff. ? Manages accounts receivable. ? Reconciles daily cash and monitors the petty cash. ? Continually drives revenue and manages costs to budget. ? Performs invoice audit reviews. ? Manages inventory and oversees the semi-annual inventory process. ? Controls all facility and administrative costs. ? Ensure the processing of DVM production payments. ? Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities:
? Supervisory and leadership experience ? Multi-functional operations including budget and labor management ? Customer service and marketing techniques ? HR policies and protocol development ? Staff management including: coaching, development, performance appraisals, and resolution management
? Customer service best practices ? Interpersonal skills ? General management skills including reporting and data analysis ? Problem solving and conflict management skills ? Excellent oral and written communication skills ? Organizational skills ? Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
? The ability to delegate responsibility and achieve results with hospital team members ? Must be able to handle multiple tasks and remain flexible with assigned duties ? Capable of championing change and driving innovative programs in the hospital ? Must be able to work well in team environment ? Capable of quality decision making ? Ability to coach, correct, develop and motivate employees ? Demonstrates excellent time and task management ? Demonstrates professional and courteous presentation with staff and clients
Teamwork:defined as ?Cooperative effort by the members of a group to achieve a common goal and/or outcome.?
- Participates in a positive manner in all group sizes. - Refrains from participating in gossip. - Supports team members by assisting other areas, is receptive to feedback and suggestions. - Engages in active problem-solving vs. problem-identifying. - Makes suggestions related to client/patient service improvements and hospital efficiency.
- Able to perform many aspects of companion animal medicine, surgery, dentistry and diagnostics - Able to sit, stand, walk for extended periods of time - Able to lift, reach, bend as needed - Able to perform all duties and responsibilities as described - Able to function as a team member within veterinary hospital setting
Please note: AAV does NOT provide medical information to the public on this site or via phone, email or social media sites. Please visit the find a vet directory to locate a veterinarian in your community.