Are you looking to advance your career in management by joining a vibrant young team of veterinarians? Do you enjoy working with people yet want to contribute to the health and welfare of horses? Look no further - we have the perfect spot for you! Burwash Equine has been in the equine veterinary business in Alberta for over 40 years. After experiencing tremendous growth since changing hands in 2013 and relocating to a beautiful new state-of-the-art hospital in 2018, we are looking to add to the management team by introducing a Practice Manager. The ideal candidate would be a positive, motivated individual who thrives on streamlining processes, enjoys building and maintaining an upbeat and inspired team, and who gains satisfaction from monitoring hospital performance, setting financial goals and knocking them out of the park. This position comes with a continuing education allowance to ensure we are continually growing and seeing positive changes, a complete health and dental plan (valued at approx. $600), uniforms, two weeks of vacation, 40% off of professional fees for veterinary work on employee’s horses, and WDDC ordering at cost + 10%. See https://www.burwashequine.ca/blog/2020/1/26/job-opening-practice-manager for more details. Can’t wait to hear from you! Submit a cover letter and resume with references to email@example.com.
Your role as practice manager is to manage the business activities of Burwash Equine Services, including: hiring and training support staff; working with the owners to prepare financial statements and budgets, monitoring key performance indicators and setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals. Once familiar with operations, you will have direct authority and decision-making responsibilities over all business aspects of the practice, allowing the veterinarians to focus on what they do best.
Plan for optimal staffing to assure maximum productivity and service, ensure team is leveraged to the max
Develop processes for selection of new hires; directly recruit, interview, and hire support staff personnel
Supervise support staff personnel and act as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment
Schedule personnel and oversee support staff personnel employment benefits
Coordinate, schedule and train volunteers
Ensure that personnel are properly trained for the position, using phased training programs
Maintain a thorough set of employment policies, job descriptions, and operations manuals
Review procedure logs for completeness
Mediate all personnel problems and non conformance issues, maintain employee motivation and structure continuing education for support staff personnel
Schedule and coordinate regular performance reviews for support staff
Develop methods to ensure job satisfaction for all staff
Take an active role in staff meetings and development of team meeting content
Work with hospital staff to ensure that each interaction results in complete customer satisfaction and improved client loyalty.
Use the tools of education, motivation, structuring, scheduling, coordinating, evaluation and analysis to increase client satisfaction with the hospital services and staff
Develop and accomplish an internal and external hospital marketing program, to include social media, client events, staff events, and community sponsorships
Finances and Accounting
Work with the bookkeeper & accountant in preparing budgets and financial statements, and providing information for tax planning and tax returns.
Review financial statements and key performance indicators and discuss them with the owners and doctors.
Set goals for hospital performance based on previous performance and mission/vision; design strategies for meeting these goals.
Supervise usage of practice software to ensure that client records are entered consistently and correctly.
Monitor and report on accounts payable and receivable to confirm that each is handled correctly and timely.
Resolve financial problems with clients and collect delinquent accounts
Periodically review fee schedule for services and products and increase/adjust as necessary.
Establish hospital budgets and projections for growth.
Review/investigate purchasing of supplies and equipment, ensuring a periodic check is made for optimal pricing and negotiating of best prices, and that equipment technology standards are maintained.
Maintain inventory control system by refining current system and ensuring staff is appropriately trained to accomplish this.
Ensure hospital has all the items it needs for daily business operations while maintaining inventory at a cost-effective level; eliminate over ordering of supplies
Maintain inventory budget at 15-18% of gross revenue
Establish and maintain inventory reorder points
Supervise inventory expiration procedures to eliminate waste from expired drugs and supplies
Evaluate location of supplies to minimize non-productive time; organize pharmacy and design signage plan to reduce time searching for items
Establish and maintain online client ordering platform
Oversee the building and equipment maintenance and housekeeping standards
Develop a schedule for hospital and vehicle maintenance; contract for and supervise all maintenance activities to ensure that practice medical standards are met.
Order and supervise storage of non-medical supplies.
Maintain a facility and vehicles that are visually appealing to clients and staff.
Design and administer safety and security regulations and training.
Education/Licensure and Experience Requirements: Certified Veterinary Practice Manager designation and/or bachelor’s degree in business is desirable but not required. 3 years of supervisory experience, minimum 3 years working in a veterinary practice. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Demonstrated competence in budgeting and financial reporting and in staff management.
Candidate must be willing and able to pass a background check and drug screen.
Personal Requirements: Feel and express a genuine liking for animals and for working in an animal care environment. Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions Must be able to tactfully demonstrate “take charge” capabilities. May be required to work uncommon hours, overtime, and be subject to recall in emergency situations. Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time. Display tact and diplomacy with staff members and clients. Work almost constantly in the presence of other staff members and clients. Be flexible in attitude and work habits. Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms. Perform basic computer skills, type 45 words per minute and to use a 10 key calculator.
Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting or standing for extended periods of time.
Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
About Burwash Equine Services
Burwash Equine Services has been part of the fabric of the horse industry in Alberta for over forty years. In August of 2018, the practice made the move to a brand new 16,000-square-foot clinic that was designed to push industry standards for horse health care to new levels. The new facility allows the practice to offer a full spectrum of equine services, including surgery, podiatry, lameness, reproduction, advanced dentistry and internal medicine. Burwash Equine Services is also a member of the Distributed Veterinary Learning Community of the University of Calgary, and was the proud recipient of the 2018 DVLC Practice of the Year Award.
The practice has grown and evolved over the years, but the friendly, patient-centered care that Burwash Equine is known for has continued for a clientele that ranges from World Champions and Olympians to backyard companion horse owners. Our vision is to deliver complete and compassionate horse health care by providing exceptional diagnostics and personal care with honesty and integrity.
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